About this bus lane
| Direction | Operating times | Who may use it |
|---|---|---|
| Eastbound | 24 hours a day, 7 days a week | buses, cycles and taxis (black cabs) |
Camera enforcement here began on 3 March 2004, and the council has confirmed that this is the only camera-enforced bus lane or bus gate in the borough. Confirmed by the London Borough of Richmond upon Thames in response to freedom of information request LBR-FOI-14843, answered 17 August 2026.
Hours and permitted vehicles from Transport for London's official London bus lane database (open data, last updated February 2026).
Who can use it
- Buses
- Black cabs (hackney carriages)
- Pedal cycles
Not permitted
- Cars
- Vans
- Lorries
- Private hire vehicles
- Motorcycles
Where exactly is it?
Heath Road (eastbound), Richmond upon Thames, London. Open the exact location in Google Maps → Pin from Transport for London's own bus lane dataset.
Got a PCN from this camera?
Don't panic, and don't ignore it. Pay £80 within 14 days to halve the charge — or if the signage was unclear, the details are wrong, or you had a genuine reason to be in the lane, consider challenging it first. Our step-by-step appeal guide covers the grounds that actually win.
Frequently asked questions
What are the operating times of the Heath Road bus lane?
The Heath Road Bus Lane in Richmond upon Thames operates 24 hours a day, 7 days a week. There is no time of day when general traffic may use it.
How much is the fine for driving through the Heath Road bus lane?
London Borough of Richmond upon Thames issues a Penalty Charge Notice of £160, reduced to £80 if paid within 14 days. There are no penalty points — it is a civil penalty.
Who is allowed to use the Heath Road bus lane?
Buses, black cabs (hackney carriages) and pedal cycles are permitted. Not permitted: cars, vans, lorries, private hire vehicles and motorcycles.
Can I appeal a PCN from the Heath Road bus lane?
Yes, and it costs nothing. Make formal representations to London Borough of Richmond upon Thames first — the authority that issued the PCN has to consider them before it can enforce the penalty. If London Borough of Richmond upon Thames rejects them it must issue a Notice of Rejection, and you can then appeal free to the Environment and Traffic Adjudicators at London Tribunals. Its adjudicators are lawyers independent of the enforcing authority, and their decision is binding on both sides. This bus lane operates 24 hours, so "I was outside the operating times" is not open to you — the grounds that win here are that your vehicle was exempt, that the details on the PCN are wrong, or that the signage did not make the restriction clear. It is worth doing: London Borough of Richmond upon Thames accepted 6% of the 49 formal challenges it received in 2025/26, and of the 3 that went on to the tribunal, 2 succeeded (figures from its own FOI response). Note that paying the £80 discounted rate accepts liability and closes the case, so challenge before you pay.