About this bus lane
City-bound part only, ANPR-enforced at any time. Authorised: buses, cycles, taxis, private hire, emergency vehicles on emergency business, statutory works vehicles and goods vehicles.
Who can use it
- Buses
- Cycles
- Taxis
- Private hire vehicles
- Emergency vehicles
- Statutory works vehicles
- Goods vehicles
Not permitted
- Cars
- Vans
- Motorcycles
Where exactly is it?
St Stephens Street (city-bound part only), Norwich, NR1 3SH. View on Google Maps →
Got a PCN from this camera?
Don't panic, and don't ignore it. Pay £35 within 21 days to halve the charge — or if the signage was unclear, the details are wrong, or you had a genuine reason to be in the lane, consider challenging it first. Our step-by-step appeal guide covers the grounds that actually win.
Frequently asked questions
What are the operating times of the St Stephens Street bus lane?
The St Stephens Street Bus Lane in Norwich operates at any time. There is no time of day when general traffic may use it.
How much is the fine for driving through the St Stephens Street bus lane?
Norfolk County Council issues a Penalty Charge Notice of £70, reduced to £35 if paid within 21 days. There are no penalty points — it is a civil penalty.
Who is allowed to use the St Stephens Street bus lane?
Buses, cycles, taxis, private hire vehicles, emergency vehicles, statutory works vehicles and goods vehicles are permitted. Not permitted: cars, vans and motorcycles.
Can I appeal a PCN from the St Stephens Street bus lane?
Yes, and it costs nothing. Make formal representations to Norfolk County Council first — the authority that issued the PCN has to consider them before it can enforce the penalty. If Norfolk County Council rejects them it must issue a Notice of Rejection, and you can then appeal free to the Traffic Penalty Tribunal. Its adjudicators are lawyers independent of the enforcing authority, and their decision is binding on both sides. This bus lane operates 24 hours, so "I was outside the operating times" is not open to you — the grounds that win here are that your vehicle was exempt, that the details on the PCN are wrong, or that the signage did not make the restriction clear. It is worth doing: Norfolk County Council accepted 20% of the 4,563 formal challenges it received in 2025 (figures from its own FOI response). Note that paying the £35 discounted rate accepts liability and closes the case, so challenge before you pay.